For Patients

Understanding Laboratory Testing

Ipsum Diagnostics performs diagnostic testing ordered by healthcare professionals. Your ordering physician, treating provider, hospital, clinic, or healthcare organization remains your primary contact for results, records, billing questions, and care decisions.

Patient Guidance

How Results and Records Are Shared

Ipsum Diagnostics supports diagnostic testing ordered by physicians, hospitals, clinics, laboratories, and other healthcare professionals. Test results are generally communicated to the ordering provider, healthcare organization, or laboratory client, who can explain the findings in the context of your medical history, symptoms, procedure, and treatment plan.

If you have questions about what your laboratory or pathology results mean, contact the physician or provider who ordered your test. Ipsum Diagnostics does not replace your treating physician or provider and cannot provide individual medical advice through the website.

Please do not submit protected health information through the website contact form.

Results Questions

Contact the physician, treating provider, hospital, clinic, or healthcare organization that ordered your test.

Medical Records

Requests should usually begin with the ordering provider, healthcare facility, or organization that coordinated your testing.

Billing & Insurance

Contact the billing entity listed on your statement or Ipsum Diagnostics for general guidance.

Billing & Insurance

Billing, Insurance, and Result Questions

Billing or insurance questions may depend on how your testing was ordered and billed. Patients should first contact the ordering provider, hospital, clinic, healthcare organization, or billing entity listed on their statement for account-specific assistance.

Coverage and patient responsibility may vary by insurance plan, benefit design, deductible, co-payment, ordering provider, and how testing was submitted. Patients with insurance or billing questions may contact the billing entity listed on their statement or Ipsum Diagnostics for guidance.

Results Questions

Ordering physician, treating provider, hospital, clinic, or healthcare organization

Medical Records

Ordering provider or healthcare facility

Insurance Questions

Billing entity listed on your statement or Ipsum Diagnostics

Billing Support

Billing entity listed on your statement

General Laboratory Questions

Ipsum Diagnostics: (678) 915-2299

Patient FAQ

Patient Questions

Answers to common questions about laboratory testing, pathology testing, records, billing, and how Ipsum Diagnostics supports testing ordered by healthcare professionals.

What is a diagnostic laboratory?

A diagnostic laboratory performs testing on specimens ordered by healthcare professionals to support diagnosis, treatment planning, monitoring, or other clinical decisions. Ipsum Diagnostics supports laboratory testing and reporting, while your treating provider remains responsible for explaining results and care decisions.

What is a pathologist?

A pathologist is a physician who specializes in diagnosing disease by examining tissue, cells, and other laboratory specimens. Ipsum Diagnostics' pathology and laboratory professionals support diagnostic testing ordered by healthcare professionals, while your treating provider remains responsible for explaining results and care decisions.

What is molecular diagnostic testing?

Molecular diagnostic testing uses laboratory methods, including PCR-based testing, to detect genetic material from organisms or other molecular targets. This type of testing may help healthcare providers identify infectious disease pathogens, antibiotic resistance markers, or other clinically relevant findings.

Will I receive my test results directly from Ipsum Diagnostics?

Test results are generally sent to the ordering physician, treating provider, hospital, clinic, healthcare organization, or laboratory client. That healthcare professional can explain your results in the context of your medical history and treatment plan.

I have questions about my laboratory or pathology report. Who should I contact?

Questions regarding laboratory or pathology findings should be directed to the physician, provider, hospital, clinic, or healthcare organization that ordered your test. That provider is best positioned to discuss the results and their significance for your care.

Can Ipsum Diagnostics explain my diagnosis or treatment options?

No. Ipsum Diagnostics does not replace your treating physician or provider. Questions about diagnosis, treatment, medications, procedures, or next steps should be directed to the provider managing your care.

Can I contact a pathologist or laboratory medical professional directly?

Pathologists and laboratory medical professionals typically communicate through the physician or healthcare organization managing your care. If consultation is needed, your treating provider can coordinate communication with Ipsum Diagnostics' diagnostic team.

How can I request a copy of my medical records?

Medical records requests should generally be directed to the healthcare facility, physician, clinic, or laboratory that ordered or coordinated your testing.

Why did I receive a separate laboratory bill?

Laboratory and pathology services may be billed separately from hospital, clinic, physician, procedural, or facility charges. As a result, you may receive a separate bill related to diagnostic testing performed by Ipsum Diagnostics.

Does insurance cover laboratory or pathology services?

Coverage for laboratory and pathology services varies by insurance provider, benefit plan, deductible, co-payment, ordering provider, and how the testing was submitted. For insurance or billing questions, contact the billing entity listed on your statement or Ipsum Diagnostics for general guidance.

Contact Ipsum Diagnostics

Questions About Laboratory Testing?

For general laboratory questions, provider support, or assistance identifying the appropriate contact for your inquiry, contact Ipsum Diagnostics.

Please do not submit protected health information through the website contact form.